It’s easy to book your tickets on our website. Simply head over to the What’s On page to find your show and select ‘Book’. Tickets can be collected from the Box Office during opening hours or they can be posted to you at the charge of £1.50.
Book by phone or in person
You can book your tickets by popping in to our Box Office or calling us on 01446 738622. Box Office opening hours are Monday & Tuesday 12pm – 4pm, Wednesday & Thursday 11am – 4:30pm and Friday, 11am – 4pm, and 45 minutes before live events. An answer machine service is in operation during out of office hours, and when the Box Office is busy.
Ticket collection can be in person from the Box Office, or tickets can be sent to you (postage costs £1.50). We highly recommend collecting your tickets in advance. Tickets purchased on the day (or within 24 hours of the day of the event) must be collected half an hour before the advertised event start time.
Reductions & Concession Rates
Reductions and concession rates are available on most events for over 60’s, U16’s, and people with disabilities.
Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer. To check whether you, or the person you care for, are eligible visit Hynt and apply online. Alternatively, call into the Box Office for an application form.
Group discounts available for groups of 10 or more, please contact the Box Office to request your discount.
There are special rates for families on selected events, family group tickets need a minimum of one adult and one child.
We accept time credits on selected cinema and live streaming events (2 time credits for cinema and 3 time credits for live streaming). Time Credits must be exchanged at the time of booking in person. Read more about earning time credits.
Ticket Terms and Conditions
View our ticketing Terms & Conditions here.
Mislaid tickets and amendments
If you have lost your tickets or want to change your current tickets there will be a charge of £2 for each ticket re-print or amendment.
Refunds and Exchanges
We regret that tickets cannot be exchanged or refunded unless the event is cancelled. In the unlikely event of a cancellation the face value of the ticket will be refunded or exchanged.
Latecomers will be admitted during a suitable break or interval. For certain shows, latecomers may be refused admission.
If you have any queries please call us on 01446 738622, or email us at firstname.lastname@example.org