Complaints & Feedback

WHAT TO DO IF YOU WISH TO MAKE A COMPLAINT OR FEEDBACK

We pride ourselves on the visitor experience here at the Memo Arts Centre. If you do have cause to complain, please let us know immediately and we will do our utmost to put things right as quickly as possible and with the minimum of fuss.

MEMO ARTS CENTRE – FEEDBACK AND COMPLAINTS POLICY March 2017

  • If you wish to make a complaint it is best to talk to a member of staff first either face to face or by telephone. It will be the quickest way for us to respond and look into the problem. We will always aim to resolve problems quickly, simply and fairly with the minimum formality.
  • In the first instance please speak to a member of staff on duty. If they cannot resolve the situation immediately they will refer you to the Administration department.
  • In the event that the issue requires further attention the Duty Manager may request that you put your compliant in writing (either by letter or email), addressed to the General Manager who will respond or will forward your complaint to the relevant Department as appropriate.
  • We ask that you make your complaint within 14 days of the event or incident you wish to complain about. It is hard for us to satisfactorily investigate and issue the longer it is left after the event to be brought to our attention.
  • We will always acknowledge receipt of your complaint and will give you a timescale in the event that we cannot give an immediate response. There may be occasions when we require additional information or responses from you to complete our investigation.

In the first instance please contact us with your complaint

Email: enquiries@barrymemo.co.uk

or post to:

Administration

Memo Arts Centre

Gladstone Road

Barry

CF62 8NA

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